Wednesday, March 14, 2012

Not Much Sewing Going On

The weather has been so unexpectedly mild here in my little corner of New England that I've put aside all my sewing projects in favor of taking the kids out for walks and hikes.

The weather is weirdly warm and sunny -- not normal for us in early March.

I haven't abandoned my swimsuit -- just put it temporarily on the back burner.  It's supposed to rain on Friday so maybe I'll get some sewing done then.

On another note, some of you may have read my post over on about Atlanta Thread.  I put an order in about three weeks ago for buttons and thread, and when I called them to find out why it was taking so long to ship, I was told that Atlanta Thread was acquired by WAWAK.  Hmmm. Interesting.

Even more interesting was that they informed me that could not ( or would not?) fulfill a part of the order I had placed.   I had ordered 1 gross each of three different kinds of buttons.  Their customer service, who were very nice and polite by the way, told me I could only order them in either 2gr lots or by the dozen.  The first option saddles me with 864 buttons which is going to take me quite some time to go through (and take up precious real estate in my sewing room -- I know, I know buttons don't take up that much space, but a whole bunch of buttons it's going to take years for my to use is not how I want to organize my limited space) and the second option costs quite a bit more cash.

 Somewhat miffed, I cancelled the entire order.  After all, they shouldn't be taking orders if they aren't going to fill them.

Two days ago, I got a mysterious package on my front porch (Okay, not that mysterious since it had WAWAK printed all over it).  I opened it up, and lo and behold, there was my order.  My entire order.  Though the gray polyester shirt buttons I ordered had been upgraded to shell. And they threw in a couple of cookies, too.

And all free of charge.

Imagine my surprise.  After all, I wasn't looking to get free stuff.

Imagine even more surprise when I got home yesterday to a message from them on my answering machine asking if I'd received my complimentary package.

That's pretty good customer service.

1 comment:

  1. That is wonderful! Good customer service is essential.